Terms of Business
EFFECTIVE: 1st June 2025
By engaging with Tonic Wellbeing for the provision of our paid services, you agree to the following terms of business.
1. Booking Confirmation & Agreement
- All bookings are confirmed upon receipt of a signed booking form, written email confirmation, or a Purchase Order (PO) where applicable.
- Acceptance of these Terms & Conditions forms a binding agreement between Tonic Wellbeing and the Client Organisation.
2. Fees, Deposits & Payment Terms
- A non-refundable deposit of 25% of the total fee is payable upon booking confirmation.
- The remaining 75% balance is due no later than 14 days prior to the agreed delivery date.
- Bookings made within 14 days of the delivery date require full payment at the time of booking.
- Payment can be made via bank transfer or other agreed methods. Bank details will be provided on the invoice.
3. Cancellation by Client Organisation
- All cancellations must be submitted in writing to Tonic Wellbeing.
- The following cancellation charges will apply:
| Cancellation Notice | Charges |
|---|---|
More than 30 days prior | Deposit retained |
14-30 Days Prior | 50% of total fee payable |
Less than 14 Days Prior | 100% of total fee payable |
- Substitute attendees may be sent in place of original attendees provided Tonic Wellbeing is notified in advance.
- Where cancellation is unavoidable and at Tonic Wellbeing’s discretion, a transfer to a future date may be offered subject to availability.
4. Cancellation or Postponement by Tonic Wellbeing
- Tonic Wellbeing reserves the right to cancel or reschedule a course in the event of:
- Trainer illness or unavailability
- Insufficient delegate numbers
- Unforeseen operational circumstances
- In such cases, the client will be offered:
- A full refund of any monies paid, or
- A rescheduled date at no additional cost
- Tonic Wellbeing’s liability will not extend beyond fees paid. We are not liable for consequential costs such as travel or accommodation expenses.
5. Event Delivery & Attendance
- Events will be delivered at the agreed location (on-site, off-site or virtually).
- The client is responsible for ensuring suitable facilities, equipment, and delegate attendance.
- Late arrivals or non-attendance by delegates will not entitle the client to any refund or reduction in fees.
6. Event Content & Materials
- All training content, materials, and intellectual property remain the sole property of Tonic Wellbeing.
- Any course materials are provided for personal use by attending delegates and may not be copied, distributed, or reproduced without written permission.
7. Health, Safety & Partcipant Welfare
- The client must advise Tonic Wellbeing of any participant needs, accessibility requirements, or special adjustments prior to the event date.
- Tonic Wellbeing reserves the right to refuse participation if a delegate’s conduct is disruptive or unsafe.
8. Confidentiality & Data Protection
- Both parties agree to maintain confidentiality on any sensitive information exchanged as part of the training delivery.
- Personal data will be processed in accordance with Tonic Wellbeing’s Privacy Policy and GDPR requirements.
9. Certification (for Training Events)
- Where applicable, certificates of attendance will be issued to participants who complete the full training programme.
- Partial attendance may result in certificates not being issued, at Tonic Wellbeing’s discretion.
10. Limitation of Liability
- While every effort is made to deliver accurate and effective content, Tonic Wellbeing accepts no liability for actions taken by the client or participants following the event.
- The total liability of Tonic Wellbeing for any claim shall not exceed the total fee paid for the event.
Thank you for choosing Tonic Wellbeing. We are dedicated to delivering high-quality, evidence-based services and events that promote mental health, employee wellbeing, and organisational performance.
